Chip Heath Quotes

The most basic way to get someone's attention is this: Break a pattern.

The first problem of communication is getting people's attention.

Anger prepares us to fight and fear prepares us to flee.

Mental simulation is not as good as actually doing something. But it's the next best thing. And the right kind of a story is a simulation.

To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?

Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.

Success emerges from the quality of the decisions we make and the quantity of luck we receive. We can't control luck. But we can control the way we make choices.

What’s working, and how can we do more of it?

The more hooks an idea has, the better it will cling to memory.

The more we reduce the amount of information in an idea, the stickier it will be.

One of my favorite bloggers who can articulate his ideas clearly is Avinash Kaushik. The only problem? His ideas are so awesome his posts are a mile long, but I promise they are worth the time.

The Aha! experience is much more satisfying when it's preceded by the huh experience.

What looks like resistance is often a lack of clarity.

Once we know something, we find it hard to imagine what it was like not to know it.

Just look for a strong beginning and a strong ending and get moving.

Knowledge is rarely enough to spark change; it takes emotion to bring knowledge to a boil.

Most analysts are SO SMART and have amazing ideas, but they can't convey their genius ideas to others.

When you’re at the beginning, don’t obsess about the middle, because the middle is going to look different once you get there.

The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge.

Create a need for closure.

What questions do I want my audience to ask?

There's no such thing as a passive audience.

You've got a good idea, how do you make it stick?

What’s broken, and how do we fix it?

When people know the desired destination, they’re free to improvise, as needed, in arriving there.

This is the biggest problem in analytics today.

What looks like a people problem is often a situation problem.

Many armies fail because they put all their emphasis into creating a plan that becomes useless ten minutes into the battle

Stories are flight simulators for our brains.

If forensic analysts confiscated your calendar and e-mail records and Web browsing history for the past six months, what would they conclude are your core priorities?

People tend to overuse any idea or concept that delivers an emotional kick.