Daniel H. Pink, To Sell Is Human: The Surprising Truth About Moving Others Quotes
Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.
A few of us are extraverts. A few of us are introverts. But most of us are ambiverts, sitting near the middle, not the edges, happily attuned to those around us. In some sense, we are born to sell.