Donald T. Phillips Quotes
It is the leader's role to lift followers out of their everyday selves up to a higher level of awareness, motivation, and commitment.
When you are in deep distress and cannot restrain some expression of it, sit down and write out a harsh letter venting your anger. But don't send it.
People are much more likely to trust a leader if they know he is compassionate and forgiving of mistakes.
If subordinates, or people in general, know that they genuinely have easy access to their leader, they'll tend to view the leader in a more positive, trustworthy light.