J. N. HALM Quotes
If you want to treat your book as a child, the finished book should be an adult, capable to stand on its own legs and able to weather the thunder. Not a baby that still needs to be defended.
A business that is not in love with its customers, but only the money they bring, should not expect love back.
Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.
Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!
Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.
In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.
Life without risks is like a burrito without Tabasco. Bland, but you’ll still fart.
Pickpocket is a sink-or-swim profession, not something that can be taught in the comfort of your living room.
