Jeffrey Gitomer Quotes

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Your character holds the key to your trustworthiness.

Before you can get what you want, you have to know what you want,and make a game plan to get it

Failure is not about insecurity. It's about lack of execution.

The key is not to call the decision maker. The key is to have the decision maker call you.

People don't like to be sold, but they love to buy!

Don't dwell on the problem; concentrate on the solution.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

Great salespeople are relationship builders who provide value and help their customers win.

Proper prospecting prevents poverty.

Good things come to those who have patience and take consistent, persistent actions toward what they want.

If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!

A person who seems to have all of the answers, usually isn't listening.

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

People will try to rain on your parade because they have no parade of their own.

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!

Quality performance starts with a positive attitude.

Friendly makes sales - and friendly generates repeat business.

Differentiate with value or die with price.

If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.

You can't be a winner if you're a whiner...wiener.

Invest time, don't spend it.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

If you don't think you can do it, who will? You control the most important tool in success, your mind.

Courage is a self-inflicted quality that gains momentum every time you try it.

Great people have great values and great ethics.

Value the relationship more than making your quota.

Memorable customer service can only take place in a human-to-human situation.

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

All things being equal, people want to do business with their friends.

Make everyday as productive as the day before you go on vacation.

Most people will not do the hard work it takes to make success easy. Don't be like most people.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence

Prepare to win, or lose to someone who is.

Satisfied customers are apathetic. Loyal customers will be your advocate.