Jeffrey Gitomer Quotes

In sales, it's not what you say; it's how they perceive what you say.

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Prepare to win, or lose to someone who is.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.

Customers will want to talk to you if they believe you can solve their problems.

Your job is to meet the right people and read the right books.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

Testimonials are the BEST way to beat down the price objection and win the sale.

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

People don't want to be sold! People want to buy!

Take more chances than you dare. You'll make more sales than you expect. That's the formula.

Create a story of WOW that will be retold.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

It's your thoughts behind the words you speak that create your attitude.

If you're not convinced, how can you convince others?

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.

Trust is not spoken, Trust is a feeling.

What is the image you have of yourself?

Sales is survival, the best-prepared are most likely to survive.

The secret to climbing up is to put your heart into your work.

The best way to learn how to become trustworthy is to study other trustworthy people.

Random acts of kindness and the desire to do the best job possible lead to trust.

There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

Accepting responsibility is the fulcrum point for succeeding at anything.

I put myself in front of people who can say yes to me, and I deliver value first.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE.

You don't get great at selling in a day. You get great at selling day by day.

If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

If you want to be the best salesperson, first you must be the best person.

The secret to sucessful customer service starts with YES!

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

The deeper your belief, the deeper your pockets.

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.

Master the web and you will master your universe - and your (on-line) bank account.

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

Ignore people who tell you 'you can't' or try to discourage you.

The biggest mistake businesses make is advertising before they have become well known.

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.

To be a great leader of people - inspire them to follow you, not your rules.

Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.