Kent Alan Robinson, UnSend: Email, Text, And Social Media Disasters...and How To Avoid Them Quotes

For every opinion, there is an equal and opposite opinion.

An organization's proprietary, internal information is constrained only by an understanding that stake-holders will keep organizational matters within the organization.

The written word imparts a gravitas the spoken word lacks. The underlying assumption is that time and thought has been expended on what was written, even if that is not the case.

In the Darwinian environment of business, one's most provocative words are naturally selected by competitors to be hurled back at them at the most inopportune moments. Do not arm your adversaries.

Neither inherently good nor evil, electronic communication platforms are 100 percent dependent on user input.

Most people do not see their words as power.

Emails are viewed as an essential historical record of an organization. A record that cannot be expunged must be created with care or not created at all.

History was once rewritten by the victors. Now we write our own immutable histories with every email, text, and post.

...with electronic communication, what one writes in a moment, eternity will not erase.

Electronic communication has transmuted conversations into durable and accessible records. Revisionist history has gone the way of the phone booth.

EWI: Emailing While Intoxicated