Marilyn Suttle Quotes

Get in touch with your passion and put it to work at work.

Feelings have more to do with the story you tell yourself than the facts.

Compassion is the shortcut to connection.

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

How you think about your customers influences how you respond to them.

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

Even your most loyal customers always have a choice about where to take their business.

Your customers are responsible for your company’s reason for existing.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Customers are human and humans can view situations in unexpected ways.

Truth builds trust.

Look for the positive qualities in your client's negative behavior.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Notice the difference between being in control and needing control.

Moods can be contagious. Don't catch or spread a bad mood.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.