Michael Martin Hammer Quotes

Automating a mess yields an automated mess.

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Reengineering eliminates work, not jobs or people.

A successful career will no longer be about promotion. It will be about mastery.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

The transitional concept of management is reaching the end of the road.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.