Robert Spector Quotes
A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.
Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.
People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share your core values. It's to get people who already share your core values.
Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.