Sam Quotes
We come to love not by finding the perfect person, but by learning to see an imperfect person perfectly.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The goal as a company is to have customer service that is not just the best, but legendary.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Leaders must always put their people before themselves. If you do that, your business will take care of itself.
The way management treats their associates is exactly how the associates will then treat the customers.
Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
When you finally go back to your old home, you find it wasn't the old home you missed but your childhood.
There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
If one of our customers comes into the store without a smile, I'll give them one of mine.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
If you want a successful business, your people must feel that you are working for them - not that they are working for you.
The problem with religion, because it's been sheltered from criticism, is that it allows people to believe en masse what only idiots or lunatics could believe in isolation.
Hard work spotlights the character of people: some turn up their sleeves, some turn up their noses, and some don't turn up at all.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
The reason grandparents and grandchildren get along so well is that they have a common enemy.
Either God can do nothing to stop catastrophes like this, or he doesn't care to, or he doesn't exist. God is either impotent, evil, or imaginary. Take your pick, and choose wisely.
The simplest toy, one which even the youngest child can operate, is called a grandparent.
I don't think the current regime of South Korea will deal actively with the issue of North Korean defectors.
It's very certain that North Korea is developing nuclear weapons for offensive purposes. They don't need nuclear weapons to defend their own country.
Once a major military confrontation occurs, North Korea will definitely be annihilated.
Inflation is when you pay fifteen dollars for the ten-dollar haircut you used to get for five dollars when you had hair.
I try not to waste time feeling bad for myself, because when I do, there's no room for happiness.
If you want to know how your girl will treat you after marriage, just listen to her talking to her little brother.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
No matter what I choose to become, I believe I can change the world. And as I am striving to change the world, I will be happy.
A leader is someone who helps improve the lives of other people or improve the system they live under.
I think anytime you can affect people in general, in a positive way, then you're a lucky individual.