Tony Hsieh Quotes

Inspire other communities and cities to reinvent themselves.

It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Things are never as bad or as good as they seem.

If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.

Help shape the stories that people are telling about you.

What’s the best way to build a brand for the long term? In a word: culture.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

If there are too many competitors, even if you're the best it's a lot harder to win.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

Just figure out what your personal values are then just make those the corporate values.

You've gotta love the game. To become really good, you need to live it and sleep it.

Most innovation comes from outside your industry applied to your own

I had decided to stop chasing the money, and start chasing the passion.

For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.