Customer Quotes
Customer Quote of the day
Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
You‘ve got to start with the customer experience and work back toward the technology - not the other way around.
Highly engaged employees make the customer experience. Disengaged employees break it.
Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store.
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
Make your customers comfortable and they will give you their lives.
You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to sell it.
Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Our business is about technology, yes. But it's also about operations and customer relationships.
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?
A complaint is a unique opportunity to strengthen the relationship with the client.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Anything a customer can do for themselves is where service stops and relevance begins.
What gets measured, gets done. And what gets recognized gets done again, and even better.
Until you understand your customers - deeply and genuinely - you cannot truly serve them.
I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!
We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.
Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service.