Customer Quotes

Employees are usually motivated to stay or leave due to their managers.

Recognition motivates.

Conflicts have small beginnings.

A positive change in approach improves quality.

The quality of the product is inseparable from the quality of its parts.

Quality is all about taking care of the details.

The clearer the objective, the better the performance.

Quality solves the trade-off between margins and sales.

Work always makes a difference.

Growth-oriented performance demands sustained entrepreneurial efforts.

Any work not executed honestly, fails to fulfill its objective.

Well-intentioned but ill-informed actions usually compromise quality.

Criticizing is easy, performing is difficult.

Needless documentation hampers performance.

Motivation overcomes self-limitations.

Sensible motivation is always effective.

Regular and concentrated training makes an expert.

Training of parts leads to training of the whole.

Helping others is an effective way of training oneself.

Unfulfilled needs makes training unfulfilled.

The highest training trains oneness.

The concern of a team member is also the concern of the team.

Mutually helping team members achieve both individual and team objectives.

Conflicts need to be resolved at the earliest.

A satisfied customer brings more customers.

A team is more than the sum of the individuals.

Highlighting strengths increases sales.

Good sales copy creates good sales.

In sales, every prospect is a potential customer.

In order to sell, salespersons have to correctly evaluate and cater to customer choices.

Retail selling benefits from aggressive publicity.

A team succeeds where an individual fails.

Some team members act as adhesives to unite the team.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Any investment in sales training is an investment in your own gross profits.

If your culture is how you do business internally, your brand is what people believe about you externally.

You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.

Customer service has everything to do with consistency, systems, training, and the habits you and your team create.

When you have a strong company culture it will shine through your brand and you can authentically say, “This is what our brand is about.

It is better to apologise later than to ask for permission now. It is called self leadership

Those who die with their music still on their tongues unsung are trying to say “God had made a deal with the wrong customer like me

if you are not a fan of great consumer service, then you are not a fan of business ultimately not making you a fan of money.

The internet and online communication is the window into your world - but real life, in person communication / connection is the door.

If you want to be outstanding, stop meeting expectations, start exceeding them

Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.

Avoid the use of abusive words in communications that may switch off the attention of your mentor and your customers away.

Customers are human and humans can view situations in unexpected ways.

When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Your customers are responsible for your company’s reason for existing.