Customer Service Quotes
Customer Service Quote of the day
Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store.
Make your customers comfortable and they will give you their lives.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
A complaint is a unique opportunity to strengthen the relationship with the client.
Anything a customer can do for themselves is where service stops and relevance begins.
What gets measured, gets done. And what gets recognized gets done again, and even better.
Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service.
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.
Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
This deliberate focus and sensitivity allow you to "put yourself in another person’s shoes and walk around a while" to better understand where they are coming from and what they are all about.
Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.
Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.
When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.
Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.
When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.
What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.
Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.
When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.
Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.
With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.
Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful first impression.
The way you deliver the words you say becomes your “vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you.
What can you do to ensure that your voice value translates into impression value?
Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.
Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend—or accomplish exactly the opposite.
Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way.
How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?
Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.
Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.
When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.