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No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.
I try to make myself happy ... because I know that if I'm not happy, my colleagues are not happy, and my shareholders are not happy, and my customers are not happy.
What you find is, you have to deliver a product that has value to the customer. When you do, and I think the wind community is getting much closer to that, customers will want it.
And so if your competitors aren't growing, if there isn't a competitive reason to grow, and you want focus and discipline to add customers to existing stores, you adjust your strategy.
On New York's Palm restaurant: Their steaks are often good, but the lobsters-with claws the size of Arnold Schwarzenegger's forearms-are as glazed and tough as most of the customers.
We opened a design center in the South of England last year as part of our strategy for being close to our customers and developing innovative products for exciting new markets.
You can acquire some measure of knowledge from various research techniques, but nothing beats living, breathing, and feeling the same things your prospect (customers) do.
We also had good software in the key categories and more focus on the gameplaying capability, so more of the marketing effort was targeted at game customers.
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
Anyone wanting a new house picks one from among those built on speculation or still in process of construction. The builder no longer works for his customers but for the market.
Vivendi will be one of the very few top communications groups of the Internet age. We will have customers all over the globe, providing services through all kinds of technology.
It's always great when you get a lot of people pushing themselves to do better, be better, invent better, better serve, better lead customers in new directions.
Big business depends entirely on the patronage of those who buy its products: the biggest enterprises loses its power and its influence when it loses its customers.