Customers Quotes

The customer is not always right.

The retail industry has its own headache: it loses $16 billion a year to customers who buy clothes, wear them with the tags tucked in, and return these secondhand clothes for a full refund.

The only way to know how customers see your business is to look at it through their eyes

Do not be shy to call customers who owe you money. It works.

Find out what the customer wants and then make it better.

For years, broadcasters didn't get a nickel out of retransmission consent. But broadcast content is what the cable industry was selling to customers.

Your people come first, and if you treat them right, they'll treat the customers right.

We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.

Contact with the customer is what business is all about.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Obsess about the next customer, not only the ones you have.

We believe that a company's obligations extend far beyond its bottom line and its shareholders - to a wider constituency that includes employees, customers, suppliers, and the community.

Firms that draw commitment from customers and staff give them a way to sign up for something that can allow them to be their best self.

You're headed in the right direction when you realize the customer viewpoint is more important than the company viewpoint. It's more productive to learn from your customers instead of about them.

Successful organizations have one common central focus: Customers.

I've been a customer of the top venture capital firms, so I know exactly what they do and don't do.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

The recipe for success . . . customers will get what they want, when they want it . . . you will see more revenue, greater brand loyalty, real relationships, and a competitive edge.

Respond to your customer's dissatisfactions with precision and power.

The aim is to influence customers to use your product on their own, again and again without relying on overt calls to action such as ads or promotions.

When you're managing a large number of people, you learn that incentives matter tremendously. You really want people to be rewarded for doing the right thing for the customers and the organization.

The road to hell is paved with the pursuit of volume. Volume leads to marginal products, marginal customers, and greatly increased managerial complexity.

Marketing, and the whole firm, should devote extraordinary endeavour towards delighting, keeping for ever and expanding the sales to the 20 per cent of customers who provide 80 per cent.

Always enter the conversation already taking place in the customer's mind.

Good customers want good quality service. Great customers want it even more.

There are differences in the businesses themselves, but the fundamentals are the same: give customers a good experience, charge them a reasonable price, listen to them, and treat them with respect.

A customer is never out of warranty, even if his product is.

Choose your customers, choose your future.

Everyone is not your customer.

Customers will never love a company until its employees love it first.

BBJ customers value long-range capability and cabin size, and this product offering enhances both.

Customers must trust an organisation and its people.

Perception is all there is. If the customer think he's right, he's right.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now.

We're taking requests from customers who are looking for certain used copies. We already found 18 to 20 Louis L'Amour books that were on a customer's request list.

Address the people you seek, and them only

I give permission for IBM, its customers, partners, and minions, to use JSLint for evil.

I'd just like to be treated like a regular customer.

Customers can tell you how to evolve a product, but they can't show you how to make a leap.

For startups, SM is now crucial: it has never been cheaper and easier to reach one's customers. Entrepreneurs should thank God for Twitter, Facebook.

Just do what's right for the customer, and you'll be okay.

Original visions are often wrong. Companies have to morph as they learn what customers don't want.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Meet customers where they are; question how to make the tools customers use more valuable.

There is a lot of corruption all over the world and not only when it comes to illegal wildlife trade! There are a few ways to ensure this stops: If there are no customers, there will be no trade.

If you help someone, you may create a customer for life.

Customers are ninjas now. They are stealthily evaluating you right under your nose.