My Service Quotes

A scattered effort is a poor effort.

If you wait until you have to change, you may have waited too long.

Are people being the least you expect of them, or the best they expect themselves to be?

If you want to interest people, make them think. If you want to inspire people, make them feel.

Are you doing only what you must or doing all you can?

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Always trust people and they may let you down. Always distrust people and you have let them down.

No one ever delighted a customer by being 'good enough'.

If customers say you're just 'all right', you've not done enough, you've failed to delight.

The true measure of what you put in, is what's received on the other end.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

Let your imagination soar. What you can do for customers is more than you see today.

The cutting edge of service is always being honed and polished.

When something needs to be improved, take your medicine - fix it.

Developing great employees attracts great customers.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

Constant acts of goodness are worth far more than rare acts of greatness.

The right measure is not how many customers you've got, but how closely you hold them.

If they're going to remember the problem, make sure they remember it fondly.

Crossing barriers can be as simple as a smile.

When a customer asks what no one else has ever asked, pay close attention.

Always aim for 100 percent and you'll always know where to improve.

Don't let doing enough be good enough.

When only a little can be done, doing it becomes the greatest you can do.

Silent customers can be deadly. Encourage them to complain.

If you were a customer, would you come back to buy your products or services?

If you haven't given them your trust, you haven't given them enough.

Plans turn promises into results and dreams into realities.

If you only give back what you get from other people, you're not giving as much as you can.

Be the exception to the rule. It's the surest way to become exceptional.

Say it with words. Show it with action.

Service is the ultimate edge. Keep it sharp.

Convince people and you win their minds. Inspire people and you win their hearts.

You can't stop change. Don't let it stop you.

What you want to be defines what you become.

Focus not on who you are, but on what you can do for others.

Every service problem is as an opportunity to show you care.

Be confident enough to encourage confidence in others.

Never rest on past success. Create something better.

Enthusiastic service providers create enthusiastic customers.

First be effective and then be efficient.

Challenge your own status quo - before someone else does.

What you did in the past is how you got to today. What you do today is how you will get to the future.

I'm always really worried about ruining their lives. Especially with people that aren't famous. It's such a massive change. I'm kind of a paranoid wreck. I've eaten a lot of room service.

People forget that after we get to our hotel rooms at night, we take a shower, we watch TV, eat room service and do normal things. Behind our image, we are still human beings.

Let me just say this, and I want to say this to the televison audience: I made my mistakes, but in all of my years of public life, I have never profited, never profited from public service

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Screw the competition - focus on good customer service.

The idea of public service was instilled in me by watching my father, who shared that he was far more fulfilled in his public service than by his former lucrative corporate jobs.

I believe in public services.