3% of the problems have figures, 97% of the problems do not.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

And now that I have been scammed once, I felt like it could not happen to me again.

Today every believer has the potential to become a savior and a deliverer in his own area of specialization if only he/she make himself available

Technical knowledge is not enough. One must transcend techniques so that the art becomes an artless art, growing out of the unconscious.

His words are nothing more than mist and sunshine, impossible to hold down.

I am a fan of magic and fantasy, particularly when it's grounded in reality.

Any time you put Matheny in, that's good managing.

Goodness is a special kind of truth and beauty. It is truth and beauty in human behavior.

Thus, the weight of my criticism is directed against the inadequacy of the theoretical foundations of the laissez-faire doctrine upon which I was brought up and for many years I taught

I actually don't think that brand new logos are worth that much or mean that much in and of themselves. So why not have a class of third graders compete to design your logo?

The barn where I work, it's only 15 minutes or so from Harvard square, so It's very close to the center of Boston, but it happens to be a total oasis. It's completely quiet in there.