A bad system will beat a good person every time.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

When the writing is good, a book becomes a mirror. The reader will see an uncanny familiarity and respond accordingly.

Months are different in college, especially freshman year. Too much happens. Every freshman month equals six regular months—they're like dog months.

You live, work and lead others in the most exciting time, ever! Are you strong enough?

God put Santa Claus on earth to remind us that Christmas is 'sposed to be a happy time.

Spiritual assets allow us to see more clearly, love more deeply, and act more courageously.

Whenever we find ourselves more inclined to persecute than to persuade, we may then be certain that our zeal has more of pride in it than of charity.

The short span of life forbids us to spin out hope to any length. Soon will night be upon you, and the fabled Shades, and the shadowy Plutonian home.

I try to keep a balance between conceptional or intellectual comprehension and emotional understanding.

I happen to be pretty productive when I am in jail. When you are in jail, you have to spend more time with yourself.

Before we can even begin to grapple with the frustrations and tragedies of life in this world, we must do away with our faithless morality of payback and reward.