A big ethical question is what happens after people stop using the device. Does it degrade the environment? Could it have been designed so it would actually be good for the environment?

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

That last bit of hope always lingered as a stubborn thread. Every time I would try to cut it I would feel it... a pulse. My pulse. My blood is hope.

As long as I'm having fun I'm going to play.

I had a place in England and was commuting from England to Australia, which is pretty stupid, but after two years I sort of knew what I wanted to do, more or less.

A given order may at any given time fail to represent those values, even work against those values. I think that's the dynamic we're seeing today.

There are so many elements and nuances from the books that are very hard to tell in the length of a movie.

People are not your most important asset....the right people are.

Your success will have everything to do with how you perceive yourself, because how you perceive yourself is how others will perceive you, too.

It made me gladsome to be getting some education, it being like a big window opening.

I have to be able to see the thing that's going on that I'm writing about, or else it just doesn't make any sense to me.

I certainly have dreams of being on a Broadway stage someday, if they'll have me. I think I want to stay really open to whatever possibilities present themselves.