A brand should take into account the customer’s total shopping experience—every contact point is important and should be in accord with the customer expectations.

Teach your employees how to build relationships with your customers.

Considered your brand a life experience.

The world’s most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures and feelings rule all buying decisions!

Does your marketing promote the difference between good and bad or better and best?

The only way to have great customers is to be one.

You can’t afford not to manage your brand.

People need to be educated so that they can make intelligent moral choices

I used to think that's what love was: knowing someone so well he was like a part of you.

We hope all danger may be overcome; but to conclude that no danger may ever arise would itself be extremely dangerous.

Your journey is to see how deeply you can interface your mind with infinity. That's the journey of a monk - to see.

My advice to graduates is to stay positive. Life is short, and you'll be dead soon.

Not that managing in the American League is easy, but this is certainly different. I'll have to have somebody poke me in the rear end when I have a pitcher that's going to hit.

The purpose of life is not to be happy, the purpose of life is to matter.

Everybody in the world wants the same thing...to be needed...a job that he/she can do well...to love somebody...Everybody...There's no mystery.

I have only one desire, and that is the desire for solitude-to disappear into God, to be submerged in His peace, to be lost in the secret of His Face.

I think whenever you lose somebody close to you, there's always a part of you that wishes you could have done something differently.