A business exists because the consumer is willing to pay you his money. You run a business to satisfy the consumer. That isn't marketing. That goes way beyond marketing.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

I look back now with amazement at the small accidents that put certain books before me.

Compassion is the chief law of human existence.

If someone hates you, secretly they are admiring you. They deserve you love and not your hate.

If you want to live your whole life free from pain, you must either be a god or a corpse.

When the corruption seems to go all the way to the end of the world, the only good approach is through the front door with a gun in each hand.

That's what I think is the biggest challenge, is just being still and learning how to just be present in that stillness and not over do it, not over act.

You seemed so desperate, like you might drown if someone didn't save you.

By trying to control everything we become very neurotic, more and more desperate. It's a huge tragic thing.

Hip-hop is not the problem, our reality is the problem.

I'm not particularly lucid after a concert. I'm not very lucid before, either.