A business that is not in love with its customers, but only the money they bring, should not expect love back.

If you want to treat your book as a child, the finished book should be an adult, capable to stand on its own legs and able to weather the thunder. Not a baby that still needs to be defended.

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.

In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.

Life without risks is like a burrito without Tabasco. Bland, but you’ll still fart.

Common sense is only irritating in other people

Pickpocket is a sink-or-swim profession, not something that can be taught in the comfort of your living room.

A good pickpocket isn’t afraid of intimacy.

When people kill themselves, they think they're ending the pain, but all they're doing is passing it on to those they leave behind.

You tasted like fireAnd I miss that.So, at timesI drank a little.And at times, I drank too much.But I only drankTill it burned me enough.

Most anthropologists are doing straightforward ethnography, and should

Poetry at its best is the language your soul would speak if you could teach your soul to speak.

It seems like everywhere I go I can't get real love.

Each day that you're moving toward your dreams without compromising who you are, you're winning

This crime against humanity must never be forgotten.

To measure success with material things is failure!

Human behavior in the midst of hardship caught my attention very early on, and my first stories were all pictures, no words.