A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Every birthday comes with a great purpose and without our knowledge, it makes us wiser.

I gave up on ever trying to get 'my way.' I barely knew it existed.

The beach is not the place to work; to read, write or think.

I have always loved Scottish music - all sorts of Celtic, Gaelic music.

The costliness of keeping friends does not lie in what one does for them, but in what one, out of consideration for them, refrains from doing.

Bloggers are people too you rappers!

If you want to hit it farther, hit it better.

We cannot take for granted that the future will be better, and that means we need to work to create it today.

I think that teaching coaches are the norm now.

If you want to be financially-free, you need to become a different person than you are today and let go of whatever has held you back in the past.