A great leader makes what is visible in their mind, visible to all.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I don't care where I come from or who you are. I can make you happy, and you make me happy. We could have a happily ever after.

Vision unknown is self-abuse. Vision known is self-abuse discovery. But vision applied is self-liberation. Application is the key

art is when you listen the universe, magic is when the universe listens to you.

(A murderer about their victim:)"He was an expert in vicarious death. I should like to have been there to see how he enjoyed the real thing.

And so the Wolf of the West rose from the stone! And so he will rise again if ever the folk of the Six Duchies call to him in need.

Let us be clear about our choice. When we raise taxes on the wealthiest Americans, no one dies. When we cut Social Security and Medicare, people die.

Every life has forks in the road. And sometimes, the tines of that fork stab deep.

The breeding programs for the bulls have improved significantly. The bulls are at a much higher caliber.

People aren't really paying attention when they're listening to your record, so unless you're shouting exactly what you want them to hear, they don't pay attention.

Who knows most, doubts most; entertaining hope means recognizing fear.