A leader knows who is outside of the system and needs special help.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Making plans is a game. Life chooses for you.

I knew everything and received everything. But real happiness, is giving.

And, coaching has never been an option for me.

Catelyn wanted to run to him, to kiss his sweet brow, to wrap him in her arms so tightly that he would never come to harm.

The trouble ain't that there is too many fools, but that the lightning ain't distributed right.

From the first day I joined that family, nothing could be done naturally any more.

If there's another world, he lives in bliss; if there is none, he made the best of this.

Even the most despicable person is still a human being.

Stand up for Truth regardless of who steps on it.