A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Change your thoughts to change your reality.

Your true conviction is tested not when everything goes your way but rather when things go wrong...

The superior person is in harmony, but does not follow the crowd. The lesser person follows the crowd, but is not in harmony.

I am a quick study - I can memorize a script in an hour - but I can't remember a name three seconds. I've even forgotten my wife's name on occasion.

If you would take, you must first give.

But to see her was to love her, Love but her, and love forever. Had we never lou'd sae kindly, Had we never lou'd sae blindly, Never met - or never parted - We had ne'er been broken hearted

If you don't want to go to college, don't go to Capital Prep. Go somewhere else.

I'm definitely more talented than most of the guys I know.

[H]istory assures us that civilizations decay quite leisurely.

It's not an adventure until something goes wrong.