A rule should suit the purpose.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

She was too well-trained to panic.

If love is what we search for.... Then why at the end of our search we only find pain?

Approachable people are “straight-up.” It is comforting to know exactly what to expect when you see them. What you see is what you get!

Most people say they want justice, but they don't really want justice. They want revenge. They want to see the pain spread around equally.

I won't undertake war until I have tried all the arts and means of peace.

We don't live forever. We have a limited energy. You have to determine those things that you direct your energy towards, otherwise you get yourself in too many places and nothing succeeds.

I consider it my patriotic duty as an ordinary citizen - not as Secretary of State - to ask questions. I think we have to ask ourselves the tough questions.

If you want to follow Jesus because He'll fix your marriage, if you want to follow Jesus because He'll give you a better life, that's idolatry. Follow Christ for the sake of Christ; He is worthy!

To Americans, English manners are far more frightening than none at all.

Improve quality, you automatically improve productivity.