A rule to live by: I won't use anything I can't explain in five minutes.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

I feel rather a fool writing down my thoughts

Love is Lots Of Valuable Energy.

I wish I had been more interested or learned sooner, but I didn’t, and now I must face the consequences.

We used to go to Studio 54 - an amazing place.

A Conservative Government is an organized hypocrisy.

Charlotte, Will’s being vexing.' 'And the sun has come up in the east,' said Jem, to no one in particular.

The common-sense notion that 'there is a time and a place for everything' gets carried into a set of prescriptions which replicate the social order by assigning social meanings to spaces and times.

I have the distinction of speaking to you from one of the few countries that still has a communist party.

I am not fighting a hopeless fight. People who have fought in real fights don't, as a rule.

Success is a function of persistence and doggedness and the willingness to work hard.