A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

When I walk in the forest just before the meal, while reciting the scriptural phrase that I "meditate" for that day, spiritual joy comes over me as if by appointment.

Water is very soft and submissive, but not even the mighty mountain can resist it.

Tar had a reason, plenty of reasons. The latest were painted on his face, too.

Always be yourself, express yourself, have faith in yourself, do not go out and look for a successful personality and duplicate it.

You can bear your own faults, and why not a fault in your wife?

Don’t tax my income, tax my consumption.

People travel to faraway places to watch, in fascination, the kind of people they ignore at home.

Will still produce considerable overlook and shadowing on adjoining streets.

Whenever something good happens, write it down. Buy a special notebook . . . and use it to list all the good in your life.

We are by nature observers, and thereby learners. That is our permanent state.