Absence of defects does not necessarily build business... Something more is required.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

People don’t change just because you know more about them.

Therefore do not deceive yourself! Of all deceivers fear most yourself!

What I like about teaching is the discipline of finding words to unpack the artistic process. And I admire the drive in students who want to write, the mystery of how artistic talent unfolds.

True love is deemed to be the most tender of our emotions, as even the blind and deaf know; but I know, what few believe, that true friendship is more tender still.

In common honesty, we must not conceal the fact that free forgiveness in one sense will cost everything.

Omygod, I haven’t got years. I’ll have to hide in the Bat Cave.” “Once you go to the Bat Cave it’s forever, babe.” Eeek.

Reality TV is a totally different animal than the infomercial world.

Only man can stop being fully man. He can ascend above all degres of universal existence and by the same token fall below the level of the basest of creatures.

Ever since I was a little kid I've been so glad to be from America and so glad to live here.

This royal throne of kings, this scepter'd isle, This earth of majesty, this seat of Mars, This other Eden, demi-Paradise.