Academics get paid for being clever, not for being right.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

Complaint is the largest tribute Heaven receives.

Living in the moment, thinking about the future, and staying connected to the past: That's what makes me feel whole.

confused and Stunned, like a duck hit on the head.

I can't worry about match too much. There's nothing I can do.

There is a growing strength in women, but it is in the forehead, not in the forearm.

Thinking has become a superfluous exercise... purely internal, without compelling force, more or less a game.

Sometimes you have to protect the life of the play. It seems like spelling out mysterious, musical details can destroy a play by making the motivations too clear, too simplex.

I wanted to have something that I was proud of and that I knew people would enjoy.

This isn't just an unhappy planet. Sometimes very good things can happen.

If I am in London I like a quick get away to The Olde Bell in Hurley It's nearby and no stress - great food and beautiful walks.