Acting after being asked is compliance. Acting without being asked is kindness.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

Self respect and reality is tough rival when it comes to balance it honestly.

Before she could ponder what on earth he meant or come up with a proper response, he took their charade a step further.He kissed her.

Until women themselves reject stigma and refuse to feel shame for the way others treat them, they have no hope of achieving full human stature.

If you can’t decide what to do, get on the road. You won’t find the answer. It will find you.

There is no doubt that as an economy grows in a great way like India has, that you have to step back and change your tax systems, because you start to get more disparities of wealth.

If financial assets no longer work for you at a rate far and above the rate of true wealth creation, then you must work longer for your money.

It is still true that it is easier to compose a poem in the form of a manual for adjusting a VCR than it is to write a piece using just tuning as a symphony.

What seems real one moment is fiction the next and gone out of existence the moment after that. Nostalgia is the greatest enemy of truth, and change our only constancy.

The fact that I fell into this seemed more like a stroke of good fortune than hard work. Not to say that I didn't work hard, but it wasn't like, "I'm going to be a musician."

Liberals see the Constitution itself as 'living' and 'evolving' that is, gradually turning into something that would have been unrecognizable to its authors.