After a lifetime of swimming upstream, I am convinced that one of the real secrets to Wal-mart's phenomenal success has been that very tendency.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

In every problem there is a lesson to learn, an asset to acquire, a rest to restore, a bitterness to sweeten, a load to lighten or a price to pay.

If you're 25 years old dressed up like Superman at a comic book convention, that's great. If you're 78 and you're doing it, something's wrong.

The movie business is based on criminals. Some of them are in movies and some of them make movies.

I never have an opinion about clothes and know nothing about fashion.

I've been very fortunate, because I've cooked for a lot of actors and actresses and musicians. I've cooked for presidents and I've been to the White House.

Love is not something people feel, but something people try to express no matter how they feel.

He who has far to ride spares his horse.

You will protect with the last drop of someone else's blood what was never yours.

This is New York, and there's no law against being annoying.

You enhance your chances for success when you understand that your yearning power is more important than your earning power