After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

I never realized before that taking care of someone makes you love them more than when they take care of you.

Give me a piece of cake from your love-life

Never Take Life For Granted.

What can ever equal the memory of being young together?

A picture means I know where I was every minute. That's why I take pictures. It's a visual diary.

The money is better in films and television. But in terms of acting, theatre is more rewarding.

We must recognize that every nation determines its policies in terms of its own interests.

I can sleep. I love sleep; it's my favorite.

Failure is a man's inability to reach his goals in life, whatever they may be

I don't get the great story line, action, mystery scripts; I get comedies. And relationship comedies are what I do. It's what attracted me to American Pie.