All business success rests on something labeled a sale, which at least momentarily weds company and customer.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

Give away everything—even your heart, soul, and mind. Nothing is yours. Keep your experiences and your memories. Those are yours and they make you who you are.

I don't know why I go to extremes.

Perfect and bulletproof are seductive, but they don’t exist in the human experience.

I think people have put too much focus on me. I don't think they realize the other weapons we have on this team. I don't think they realize the great offensive line that we have.

I admire many people, but I am not sure that I have any 'heroes.'

Mankind, why do ye set your hearts on things That, of necessity, may not be shared?

Be patient. Life will offer you another chance as soon as you find calm within, for abundance is born out of calmness.

A pencil in my hand, its secret life / is charcoal, the wood already burnt, / a sacrifice.

Being is an issue for one.

Shift the dynamic as much as you can, so you hear the truth from people that have lived experience. Listen intently and honor their experience.