All design is the process of making experiences.

There is no one, right way to design or develop anything. To a large degree, it needs to reflect the culture  -  especially the innovation culture  -  of a company.

Information design addresses the organization and presentation of data: its transformation into valuable, meaningful information.

You need to marry the qualitative with the quantitative. It better informs us so we can decide what to do. We can't be afraid of data and analysis. We have to use that lens.

Relationships happen in experiences.

Strategy is worthless unless you can act on it.

Designers need to be more than ambassadors, they need to be fully functioning and fully aware members of strategic decision-making teams in a company.

User experience is important to strategy.

Why are you being so mean?""Friends tell friends the truth.""yeah, but not to hurt, to help.

i realize you cant just throw real gems at ppl...because they think cubic zirconia is the real thing lol

The only thing you have 100 percent control over is you.

She was the kind of woman a person could die over or kill over.

If you've had a good time playing the game you're a winner even if you lose.

If there is one eternal truth of politics, it is that there are always a dozen good reasons for doing nothing.

There is as yet insufficient data for a meaningful answer.

The greatest flight I've ever flown was coming home.

I'm probably, if I might, if I stray I might write, go into screenplay or do something in film. Something like that but I think I'm pretty much going to stick to what I'm good at.

One of the ways we communicate that we can be trusted is in the way we care for other people.