All economic activity is by definition "high risk." And defending yesterday--that is, not innovating--is far more risky than making tomorrow.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

...for a man is a Herdentier - an animal that always follows the herd, a gregarious animal - and quickly follow's its neighbour example.

Among the problems with shame was that it in fact did not make you shorter or quieter or less visible. You just felt like you were.

Ethnic minorities were 10 times more likely than whites to eat at a table where they were the only representative of their race.

Genius is lasting 5 minutes longer than the other side

It was mint and memories and the past and the future and she felt as if she’d done this before and already she longed to do it again.

The thing is, with writing, it's form or content. You need to write about something interesting or you need to write about it in an interesting way.

To learn to succeed, you must first learn to fail.

I definitely wanted much more normalness than what was around me.

There is no calamity that right words will not begin to redress

There would be no supporting life were we to feel quite as poignantly for others as we do for ourselves.