All that hullabaloo about somebody's net worth is just stupid, and it's made my life a lot more complex and difficult.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

The assumption of ‘rights’ is the cancer of privilege.

The fact that so many successful politicians are such shameless liars is not only a reflection on them, it is also a reflection on us. When the people want the impossible, only liars can satisfy.

I'm very happy with my life. I am what I am. I don't worry about anything that I can't control. That's a really good lesson in life.

I'm more important to me than any body you can mention. Do you know that?

No important change in ethics was ever accomplished without an internal chage in our intellectual emphasis, loyalties, affections, and convictions.

I don't remember half of the new bands, though - and I think that's kind of where we're going. It's turning into just a big derby of songs. May the best song win.

I kind of grew up with hip hop and of course being from Detroit I'm a Motown man. Music is in our blood. When you're from Detroit, music is in your DNA.

You stick to the script, the script is Bible.

The nature will continue, it's our existence that is finite and you are given this gift of life and you make your way with it, but fate and natural disasters will continue on.

As long as we have books, we are not alone.