Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

The major problems facing the development of products that are safer, less prone to error, and easier to use and understand are not technological: they are social and organizational.

The surest way of concealing from others the boundaries of one's own knowledge is not to overstep them.

Let the whole world tag you wrongly, brand you with evil and create a different you, and let God give you a solemn tag of dignity and see you differently, you have no problem at all!

The joy of living, its beauty, is all bound up in the fact that life can surprise you.

I'm seduced by the arts in general. Arts is like the power of now.

An ugly woman, married to King Henry VIII, would have defied the axe and daunted her husband's infidelities.

Irrespective of todays judgment and the price we had to pay in this generation, we were able to close an epoch of divisions, different blocs and borders, opening the way for an era of globalization.

So few people are truly themselves when they're in the spotlight.

The administration still wants to govern from the far-left and that's going to produce kind a partisan result here in the Congress.

I scrolled on down to the obituaries. I usually read the obituaries first as there is always the happy chance that one of them will make my day.

Friends are God's way of taking care of us.