Always aim for 100 percent and you'll always know where to improve.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I doubt it is your styleNot to get what you set out to acquireThe eyes are on fireYou are the unforecasted stormBrianstorm

Within the whispers of love, I found my heart. Within a glimmer from a ray, I found my soul. Within both, I found myself.

Sighs and silences and avoided conversations are just as important as the things you do talk about.

One knows one's done one's job as a parent properly if one's children reject everything one stands for.

Pay as much attention to the things that are working positively in your life as you do to the things that give you trouble.

People have said unkind things and you kind of have to, if you happen to read it, you have to just, you know, move on.

Error, by force of contrast, enhances the triumph of Truth.

The pace of life feels morally dangerous to me.

The American Constitution is the greatest governing document, and at some 7,000 words, just about the shortest.

Those times when you feel like quitting can be times of great opportunity, for God uses your troubles to help you grow.