Always do what you can do instead of worrying about what you can't.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

People don't want anything for FREE unless the price is not reasonable.

Comedy is simply a funny way of being serious

Humility does not mean to think yourself less, but to less think of yourself.

Atheists are not Americans.

Emulation is not rivalry. Emulation is the child of ambition; rivalry is the unlovable daughter of envy.

If you do not know what you're doing stacked on his desk, a dozen colleagues Initially sticks with a large number of papers and pass them. In case of doubt, the way in.

The mind and the soul must work together if you are to experience true bliss. Try not to spend too much time exclusively in your mind. It is a magnificent tool, but it has a limited perspective.

Were it only to learn benevolence to humankind, we should be merciful to other creatures.

The more side roads you stop to explore, the less likely that life will pass you by.

If you get a little kitty and he's down on the bottom, and he's laying on his chest, you know tucked up underneath, then that cat is not relaxed.