Always welcome your customer's scorn. This rule says read the complaint letters. Categorize them. Decide how you are going to wipe them out.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

To love is to act.

When I write, it is always the melody that comes first, and it just happens to be the case that the most beautiful tunes are sad, and the lyrics follow the mood of the melody.

Loving our own children is an exercise for the imagination.

Depose him,’ said Will Scott, astonished. ‘The Grand Master’s holy office terminates with his life.’ ‘And can nobody think of an answer to that?’ said Will Scott.

I feel that America is essentially against the artist, that the enemy of America is the artist, because he stands for individuality and creativeness, and that's un-American somehow.

Serious work gets done ... in congenial surroundings, which tend to make you laugh.

Mischief moves somewhere near and I must blast it with my magic.

Men say, kinde will creepe where it may not goe.

I wanted to remind people that there was a time when music required an attention span.

No man, deep down in the privacy of his heart, has any considerable respect for himself.