America is ripe for a service revolution.

Time is free, but it's priceless. You can't own it, but you can use it. You can't keep it, but you can spend it. Once you've lost it you can never get it back.

Never buy anything in a room with a chandelier.

You only get one chance to make a good first impression, and yours may be in the hands of the receptionist.

Good habits are as addictive as bad habits, and a lot more rewarding.

When you wake up every day, you have two choices. You can either be positive or negative; an optimist or a pessimist. I choose to be an optimist. It's all a matter of perspective.

Most fears of rejection rest on the desire for approval from other people. Don't base your self-esteem on their opinions.

If you wish others to believe in you, you must first convince them that you believe in them.

A dream is just a dream. A goal is a dream with a plan and a deadline.

None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.

There is a time to provide advice and offer an opinion, and there is a time not to. Don't be too quick to offer unsolicited advice. It certainly will not endear you to people.

All employees have an innate desire to contribute to something bigger than themselves.

Here we are, Arms in arms, Hearts to heartsWaiting in a haunted stop, For the sky to fall, When the world ends to a knot, We will rise into one.

Let your passion bleed through your work. No one cares how much you know until they know how much you care.

(He was) a fragile hero to whom we had an emotional attachment so strong and lasting that it defied logic.

It is the only happy life to live for the salvation of souls.

Wanting to win isn't enough. You have to go through a process to improve. That takes patience, perseverance, and intentionality.

Most of my books are about contemporary subjects, and the world changes so fast that I'm lucky when events haven't overtaken the book I'm writing at the moment.

But if there was no Barcelona why would you get out of bed in the morning?

When stress is the basic state of mind, even good things stress us out. We have to learn to let go.

It is said that water is for cattle and farmers, that milk is for children and blood for men.