An idea becomes great when it becomes tangible.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

I just want my stories to be mine.

Never forget to be kind when you have to be critical.

Tristan was the soundtrack of my summer. The beat I walked to. The melody I breathed in and out. The lyrics I lived by.

Every week I read about myself in a magazine, about something that I haven't done or some place that I've never been or don't even know. It's just gossip, rumors, egos, and politics.

My father always used to say, "Don't raise your voice. Improve your argument."

There are only forty people in the world and five of them are hamburgers.

When I played my own songs, I had to do everything myself to get it the right way, but now I think it's interesting to see how it becomes music.

Glory and fame mean twelve thousand francs' worth of paid articles in the newspapers and five thousand crowns' worth of dinners.

The establishment of Zionist regime was a move by the world oppressor against the Islamic world.

I love that Toronto is demonstrating that a big, highly diverse, multicultural city can actually work and work well, if its residents have the attitude of Torontonians.