Anything a customer can do for themselves is where service stops and relevance begins.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Trust is a good business practice.

Intuition is educated by experience and employed by curiosity.

If you don’t have regular and accurate financial statements, you’re driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.

Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.

Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.

Digital organization is essentially a dynamic, people-centered ecosystem.

Criticism in the universities, I'll have to admit, has entered a phase where I am totally out of sympathy with 95% of what goes on. It's Stalinism without Stalin.

This is what love was supposed to feel like.This perfect immersion of two people who were ready and willing to become a part of each other.

What looks tragic might be comic on second consideration, and what is comic might bring tears in time.

The very plants turn with a joyful transport to the light.

The best thing is being really close. The worst thing is being really close.

Young authors give their brains much exercise and little food.

I don't like salads: I like the strong food.

People can be lovers and enemies at the same time, you know.

The miracles of Christ were studiously performed in the most unostentatious way. He seemed anxious to veil His majesty under the love with which they were wrought.