Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.

Progress occurs one apology at a time.

Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

An effective apology focuses more on compassion for the victim than redemption for the offender.

Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.

When I accept an apology it means that the part in me that honors our relationship honors the part in you that honors our relationship.

You can't talk your way out of a situation you acted you way into.

Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

Apology is the most courageous gesture we can make to ourselves.

Jealousy is just love and hate at the same time.

Fifty percent of our country that we own, have all legal jurisdiction, have all rights to do whatever we want, lies beneath the sea and we have better maps of Mars than that 50 percent.

Hope is the best part of our riches.

Let's push the Pentagon off the fiscal cliff.

In a true tragedy, both parties must be right.

In uplifting, get underneath.

Maybe it needed to be broken. Sometimes things have to break before you can fix them.

I had to beat the bags, big time, I had to get out into the den and start screaming and move it through my body.

Companies should increasingly see themselves as major corporate citizens with a wider responsibility to the community. Nothing less than their reputation - their image - is at stake.

Basically, books were a luxury item before the printing press.