Appreciate everything your associates do for the business.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Here's to many more firsts and many more great memories.

In life, single women are the most vulnerable adults. In movies, they are given imaginary power.

I don't know how to be happy - They didn't teach it in my school

I don't care who anybody sleeps with.

I don't think there's anything I can't do. I have no regrets.

Say you are well, or all is well with you, and God shall hear your words and make them true.

I'd really like to have my own style of game and be known as Jason Spezza, not a Mario Lemieux or Wayne Gretzky 'clone.'

Texas is a big state. It's a major force in the Republican Party.

Any woman that you're in love with or that loves you is going to command a certain amount of, you know, energy. It's actually easier to focus, in some ways.

A memorized scripture becomes an enduring friend that does not weaken with the passage of time.