Are Your Customers saying WOW?

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

Fantasy and drama appeal to us. They are socially acceptable and make you feel good about yourself. Moreover, you get rewarded for being cleverly ignorant.

There's nothing wrong in suffering, if you suffer for a purpose. Our revolution didn't abolish danger or death. It simply made danger and death worthwhile.

I'm not classically trained or anything, but I'll rip up a dance floor.

I have a confidence in my understanding of formal aesthetics and I don't want to be aware of it or make that my problem.

We are in favor of tolerance, but it is a very difficult thing to tolerate the intolerant and impossible to tolerate the intolerable.

The symphonic sounds of nature awaken every cell in my body and, in that moment, without a doubt, I am truly alive.

The history of theatre is the history of first nights.

No man is more than another unless he does more than another.

For one thing, Lush was our only job then. We want it to be great, and we put a lot of energy into it, but it can't take over everything like it did back in the day.

Getting rich isn't about doing certain things. It's about doing things in the certain way!